Orders

  • Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays).
  • Orders placed on Holidays or Weekend Days will be processed the following business day.
  • Orders are processed within 1 – 2 business days.

What if I don’t feel comfortable providing my credit card information online?

You may submit your order via telephone at +39 041 59 51 505. Our Online Customer Service Experts are available Monday through Friday, excluding Holidays from 10am-6pm Central European time.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

You can access your order status and history by signing in and viewing in your account. You may also reach us for status updates, at +39 041 59 51 505 or email us at eusales@sumita.com.

Check the status of your most recent orders at Sumita.com. Click on the My Account link and login to your account to view the status of your orders.

To track your order, use the tracking number within your order notes to view the delivery status of your order on the carriers website.

*Please note: Some carriers may not have tracking information available for
up to 24 business hours after the order is shipped.

If you would like to cancel an online order after it has been placed, please contact us by email eusales@sumita.com within one hour of placement. We will do our best to accommodate your request. Once an order is processed and shipped, we regret that it cannot be changed or cancelled.

An order, or part of an order, may be cancelled because:

  • Item(s) are not available
  • Difficulty in processing payment information
  • Cannot ship to the address provided
  • A duplicate order was placed
  • By customer request
  • Purchase limits have been exceeded

If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Online Service Experts at +39 041 59 51 505

We accept the following payment methods:

  • American Express
  • Discover
  • MasterCard
  • Visa

We do not accept:

  • CODs
  • Layaway plan
  • Personal checks
  • Money orders
  • Paypal

Important information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

When placing an order using a credit card or debit card, two transactions will be posted to your account.

  1. The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge.
  2. You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipment.

If an order is cancelled, the authorization hold will be removed by the issuing bank as per their policies. Each bank determines the time an authorization hold is kept on an account before it is released. For details on the removal of authorization holds, please contact the issuing bank’s customer service.

Values Added Taxes on Sales to Italy and European community countries must be applied, Values Added Taxes on Sales to extra EU countries must not be applied.

At Sumita Cosmetics, we understand how important security is to you. When you place an order at sumita.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

https://www.digicert.com/ssl.htm

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

  • AOL 5.0 and higher
  • Internet Explorer 5.0 and higher
  • Mozilla Firefox
  • Netscape 6.0 (Windows only)
  • Safari
  • Google Chrome

Simply enter your coupon code in the text box marked “Coupon Code” on the Cart page during the Checkout process. When an offer code is accepted, it will be displayed on the “Checkout” page. Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

 
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